FREQUENTLY ASKED QUESTIONS
420 DROP INFORMATION:
Due to the ongoing issues in the world at this time, all facets of production were delayed. All items are currently completing production at this time. Once we process and complete quality control, all orders will be shipped immediately.
Current update information:
Quality control has started and all 420 orders will be shipped immediately following. Quality control takes, on average, about 1 weeks.
All lighters will be shipped separately.
ALL ITEMS ARE LIMITED AND WILL NOT BE RESTOCKED.
Your purchase will be charged at checkout and will be final. Make sure to review your order information, such as sizing and quantity, before purchase.
Review sizing charts here.
If you are an international purchaser please read the following:
Some countries may undergo duty and/or import fee upon importation. We suggest contacting your countries customs department for more information. We are not responsible for import taxes charged by your government. All customers are responsible for any customs/VAT fees. Read more below under "Shipping & Delivery".
Order and Payment
What currency do you use?
The default currency is USD. You can toggle to a different currency from the corner of the website. All transactions are done in USD.
What are pre-sale or pre-order products?
A pre-sale or pre-order is a new product that is available for sale before it's in stock and ready to ship. All estimated shipment times will be displayed on the product page of the pre-order product.
What methods of payment do you accept?
We accept all major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept PayPal, Amazon pay and prepaid gift cards from all major banks.
At the moment, we do not accept any form of cryptocurrency.
Can I exchange an order once I've placed it?
Once you place an order it is final. If the product you want to change or exchange is a pre-order product, at our discretion, you may exchange it up to 24 hours before the pre-order campaign ends.
Do you accept returns?
If there is an issue with the order you receive, please reply to your order confirmation email so we can directly handle your case.
Is my payment secure?
Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. The payment provider we work with (Stripe) is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.
Shipping and Delivery
The map is showing a location that isn't near my shipping address, should I be concerned?
The map shown shown may not be 100% accurate, and is for informational purposes only. All orders will be shipped to the shipping address shown within your order confirmation page and email.
When will I receive my items?
All orders ship out within about 10 business days following the purchase date.
The items estimated shipping date may be indicated on the items product page. Once the item is shipped, standard shipping time is applied. If your order has multiple items with different estimated shipping dates, you may receive your items appropriate to the latest shipping date in your order. You can always view the link in your confirmation email to visit your order summary page.
Once shipped, US shipments (depending on shipping method) will take 2-9 business days and international shipments will take 4-20 business days to be delivered.
South America, South Africa, Asia, and Middle East located countries orders may take 1-3 months to be delivered once shipped. Order at your own risk.
Where is my order?
You may view your orders tracking by clicking the tracking link in your shipment confirmation email. We suggest using the shipping couriers tracking page for the most accurate tracking information. If you haven't yet received your shipment confirmation email or SMS by the 10th business day following your purchase, please contact us by replying to your order confirmation email.
If your order has multiple items with different estimated shipping dates you may receive your items appropriate to the latest shipping date in your order.
Do you ship internationally?
We ship to most countries all over the world with the exception of countries that we are prohibited from shipping based on international agreements and shipping courier restrictions. If we are unable to ship to your country you will be notified at checkout and your purchase will be blocked.
How much does shipping cost?
Shipping costs are displayed on the checkout page. Your shipping costs will depend on shipping weight, shipping method and destination.
I'm being asked to pay a customs fee to receive my parcel, can you help?
We are not responsible for import taxes charged by your government. All customers are responsible for any customs/VAT fees.
Can I exchange or return a product?
Most products are eligible for returns. Please contact support if you're unhappy with your order and we'll happily investigate further. Read our TOS for more information.
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